Contact us
Get in touch
Question about sizing, an order on its way, or a return? Email us and a real person will reply - usually the same working day. We would far rather answer a quick question than have you guess a measurement.
Hours
Monday to Friday, 9am - 5pm
Response time
Same working day, usually
Where we are
A UK business, shipping UK-wide
Before you write
The answer may already be on the page you need. Delivery covers dispatch and timescales, Returns & refunds covers the money-back guarantee and who pays the postage, and every product page lists internal dimensions in centimetres.
Message us at the weekend and we will come back to you first thing Monday. You can also tap the chat bubble in the corner - it reaches the same inbox.
Common questions
How do I know what size basket I need?
Measure the space first, not the basket you already own. Every product page lists internal dimensions in centimetres - the usable space inside - and for a shelf or a cube unit, measure the opening rather than the shelf itself. If you are between two sizes, email us the measurement and we will tell you which one fits.
What does "internal dimensions" mean?
The space inside the basket, once the walls are accounted for. It is the number that decides what actually fits, and it is always smaller than the outside of the basket. A woven basket with thick sides can lose several centimetres to the weave.
Where is my order?
Every order is dispatched within 48 hours, Monday to Friday, and delivered within 8 days of ordering including that dispatch time. We email you when it leaves us. If that email has not arrived and the 48 hours are up, send us your order number and we will look it up.
How do I start a return?
Email us with your order number. We send a prepaid return label, you post it, and the refund lands within 5 working days of the parcel reaching us. You have 30 days from delivery and we pay the return postage.
When will you reply?
The same working day, usually. We are on Monday to Friday, 9am to 5pm. Anything sent over a weekend gets answered first thing Monday.
Do you have a phone number or a shop I can visit?
No - we are an online-only UK business and everything runs through email, which means the person replying can look at your order while they answer. Email hello@storagebasketsuk.co.uk and you will get a real reply, not a ticket number.
Can you tell me if something is in stock?
Anything you can add to the basket is in stock. If you want to order a quantity of one item and are not sure we have that many, ask before you order and we will check.